Privacy Policy & SMS Terms

Effective September 14, 2026. Last updated September 14, 2026.

1st Choice Residential (“we,” “us,” or “our”) provides chimney, fireplace, dryer vent, animal removal and BBQ grill services in the Dallas–Fort Worth, Texas and Mobile and Baldwin County, Alabama markets. This policy explains what information we collect, how we use it, and the choices you have. It applies to 1stchoiceresidential.com, our phone and text lines, and our booking and service communications.

Information We Collect

We collect only what we need to schedule, perform, and follow up on service:

Contact information you give us: name, service address, phone number, and email address.
Service details: the equipment you need serviced, appointment history, photos taken during service, invoices, and payment status.
Communications: calls, voicemails, text messages, emails, chat messages, and web form submissions.
Website data: pages visited, referring site, approximate location, browser type, and similar analytics collected through cookies and standard web logs.

How We Use Information

To schedule, confirm, perform, and follow up on the services you request.
To respond to calls, texts, emails, and form submissions.
To send appointment reminders, technician arrival notices, quotes, and invoices.
To keep service records and warranty documentation.
To improve our website, our services, and our customer communication.
To meet legal, tax, insurance, and safety obligations.

SMS and Text Messaging

Consent. You consent to receive text messages from 1st Choice Residential when you call one of our published business numbers, text us first, or give us your mobile number and permission verbally, over the phone or in person, to a member of our team. When you call one of our business lines and we are unable to answer, we reply by text message to the number you called from in order to continue the conversation you started. We do not add anyone to text messaging who has not contacted us or given us permission directly.

What we send. Service-related messages only: replies to your questions, appointment scheduling and confirmations, reminders, technician arrival notices, quotes, invoices, and service follow-up. We do not send unrelated marketing or promotional text messages.

Message frequency. Message frequency varies and depends on your service activity with us.

Cost. Message and data rates may apply. 1st Choice Residential does not charge for text messages; your mobile carrier may.

Opting out. Reply STOP to any message to stop receiving texts from that number. You will receive one confirmation message and no further texts unless you opt back in. Reply START to resume.

Help. Reply HELP to any message for assistance, or call us at (817) 791-4606 in Dallas–Fort Worth or (251) 272-1990 on the Gulf Coast.

Carriers. Mobile carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your carrier and is not guaranteed.

No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. All of the categories described in the Sharing section below exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Sharing

Customer data is not shared with 3rd parties for promotional or marketing purposes.
Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

1st Choice Residential Messaging Terms and Conditions

The messaging program consists of general conversational messaging to answer questions and provide support to customers.
You can cancel the SMS service at any time. Just text ‘STOP’ to the phone number from which you received messages. After you send the SMS message ‘STOP’ to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at jeff@1stchoiceresidential.com.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy contained in the rest of this page.

SMS help instructions. Text HELP for help. For help, text HELP to the number that messaged you, or contact us at jeff@1stchoiceresidential.com or call (817) 791-4606. Reply STOP, CANCEL, or UNSUBSCRIBE to opt out at any time. Reply HELP for help.

How to Contact Us About This Messaging Program

If you have questions about this messaging program, contact us at jeff@1stchoiceresidential.com or call (817) 791-4606. Our mailing address is 1st Choice Residential, 200 S Florida St #403, Mobile, AL 36606. We answer messaging, privacy and opt-out questions at that email and phone number.

How We Safeguard Your Data

We maintain administrative, technical, and physical safeguards to protect user data from unauthorized access, use, or disclosure, and we restrict access to authorized personnel only. We do not sell, rent, transfer or share user data with third parties for those third parties’ own marketing or promotional purposes. Mobile opt-in data and SMS consent are never transferred or shared with anyone, for any purpose.

Sharing of Information

We do not sell your personal information. We share it only as needed to run our business:

With service providers who work on our behalf, such as our scheduling and dispatch software, phone and messaging providers, payment processors, and email and website hosting providers. These providers may use your information only to perform services for us.
With our technicians and subcontractors, limited to what is needed to complete your job.
When required by law, subpoena, or to protect the safety, rights, or property of our customers, our team, or the public.
In connection with a merger, acquisition, or sale of business assets, subject to this policy.

Mobile opt-in data and SMS consent are excluded from all of the above and are never shared with third parties for their own purposes.

Cookies and Analytics

Our website uses cookies and similar technologies to keep the site working correctly and to understand how visitors use it. You can disable cookies in your browser settings, though some parts of the site may not work as intended.

Data Retention and Security

We keep customer and service records for as long as needed to support warranties, resolve disputes, and meet legal and tax requirements. We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices

Text STOP to opt out of text messages at any time.
Use the unsubscribe link in any email to opt out of email.
Call or email us to request a copy of, correction to, or deletion of the personal information we hold about you. We will respond as required by applicable law.

Children’s Privacy

Our services are directed to homeowners and property managers. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this policy from time to time. The effective date at the top of this page shows when it was last revised. Material changes will be posted on this page.

Contact Us

1st Choice Residential
200 S Florida St #403, Mobile, AL 36606
Dallas–Fort Worth: (817) 791-4606
Gulf Coast: (251) 272-1990
Send us a message